I need to hire a help desk person right now!!!

[Michele Urban]

Full-time Helpdesk Specialist who will work as a member of our IT Support Team. Provide technical support for company staff. Provide professional and courteous service to resolve basic technical problems and/or to escalate them to the appropriate support area when required. Experience working in professional services with a positive attitude and willingness to help others. This position requires excellent problem-solving skills and communication skills. Will be on the phones 75% of the time but a tier one support to triage be able to solve between 60-75% of the problems from their desk. 8-5pm, hourly + OT, 37 ½ hours per week. But you will work 40 hpw week b/t 2-10 hours OT per month. They have after-hours support for any emergency. The whole staff has pda and laptops. Typically degreed Bach or better in computer science

[Greg Mayo]

Michele,
I was just reading your posting and I would like to learn more about the position.
I started in the IT field as a break/fix tech. I moved up to Help Desk, then to Tier II Analyst, then to Project Analyst. I had, at that time, a Help Desk Certification but I am sure it has expired.
My last professional IT experience was about six years ago, however I am interested in talking with you about this position.

Thanks,
Greg Mayo

[Michele Urban]

Hi Greg. Thank you for writing.
Please call my office on Wednesday. I will be working the elections polls from 5 AM to 6 PM tomorrow so my next first availability will be Wednesday afternoon. My contact info is below. If you are comfortable forwarding a resume, that would be very helpful.

Michele Urban, Owner
Ncompass Group, LLC
Office: 317-405-9680
E: [e-mail]

[Stephanie Oden]

Michele

I have an associate that might be a good candidate. I am going to connect the two of you on email. Her name is Farrah Powers-Richardson.

Thanks for letting us know of the need.
Stephanie

[Michele Urban]

Thank you!
I may be all set for now, but i will be happy to meet Farrah! I LOVE that name!

~Michele